Return & Refund Policy

Mosley Home Collection

At Mosley Home Collection, we want you to be satisfied with your purchase. If something is not right, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • You must provide proof of purchase
  • The item must not be damaged due to misuse or improper handling

Returns requested after 7 days of delivery may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Photos of the packaging

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days depending on your payment provider

Shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect item).

Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, contact us with your order details.

Non-Returnable Items

The following items cannot be returned:

  • Used or assembled furniture
  • Items damaged after delivery
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged
  • The wrong item was sent
  • The product has a manufacturing defect

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders can be canceled within 24 hours of placing the order.

After 24 hours, cancellation may not be possible if the order has already been processed or shipped.