Shipping Policy
Mosley Home Collection
Thank you for shopping with Mosley Home Collection. We are committed to delivering your furniture safely and on time.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on Sundays or public holidays.
If there is a delay due to high demand or stock availability, we will notify you as soon as possible.
Shipping Time
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Remote Areas: 7–14 business days
Delivery times may vary depending on your location and courier service.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
Free shipping may be offered during special promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or message.
You can use this tracking number to check the delivery status of your order.
Delivery Information
Please make sure your shipping address and contact details are correct before placing your order.
Mosley Home Collection is not responsible for delivery delays caused by:
- Incorrect shipping details
- Courier service delays
- Weather or unexpected events
If delivery fails due to incorrect information, additional shipping charges may apply.
Damaged or Lost Packages
If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged package or item
We will review the issue and arrange a replacement or solution where possible.
International Shipping (If Applicable)
We may offer international shipping to selected locations.
International orders may be subject to:
- Customs duties
- Import taxes
- Additional fees
These charges are the responsibility of the customer.